CloudCDR

• Automatically Dial back who leave an ACCS queue

• Allows customers in line to schedule a call

• Add a form on your web page and generate the call from Avaya AACC or ACCS

Avaya ACCS Callback

• Agents transfer at the end of the call to a survey.

• Clients capture responses via DTMF

• The calling number is related to the agent and the responses

• Compatible with:

  • IPOffice

  • IPOffice with ACCS

  • Avaya Aura Elite with Tsapi licenses

DTMF Survey for Avaya IP Office and Avaya Aura

Advanced Application Development

We are experts in creating innovative applications for Avaya PBX that enhance its features. We offer customized and ready-to-use solutions.

If you need help designing or improving your processes with the switch, do not hesitate to contact us in the form at the bottom of this page